Unless commitment is made, there are only promises and hopes... but no plans.

Entrepreneurship is “risky” mainly because so few of the so-called entrepreneurs know what they are doing.

Efficiency is doing better what is already being done.

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

For the first four years, no new enterprise produces profits. Even Mozart didn't start writing music until he was four.

As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word.