Business, that's easily defined - it's other people's money.
To improve communications, work not on the utter, but the recipient.
The only industries that function well are the industries that take responsibility for training. The Japanese, you know, assume that when you first come to work you know absolutely nothing. School isn't preparation for work and never was.
Culture eats strategy for breakfast.
Education can no longer be the sole property of the state.
Efficiency, which is doing things right, is irrelevant until you work on the right things.