The question that faces the strategic decision maker is not what his organisation should do tomorrow. It is, what do we have to do today to be ready for an uncertain tomorrow?

The aim of marketing is to make selling superfluous.

Ideas are like frog eggs: you've got to lay a thousand to hatch one.

If something fails despite being carefully planned, carefully designed, and conscientiously executed, that failure often bespeaks underlying change and, with it, opportunity.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.