The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.

Look upon every obstacle as part payment towards your success.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

Businesses are not paid to reform customers. They are paid to satisfy customers.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

The only things that evolve by themselves in an organization are disorder, friction and malperformance.

As a rule we perceive what we expect to perceive... The unexpected is usually not received at all.