The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.

Business, that's easily defined - it's other people's money.

When a subject becomes totally obsolete we make it a required course.

The only real difference between one organization and another is the performance of its people.

Successful leaders don't start out asking, 'What do I want to do?' They ask, 'What needs to be done?' Then they ask, 'Of those things that would make a difference, which are right for me?'

Every enterprise is learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.