The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

I have been saying for many years that we are using the word 'guru' only because 'charlatan' is too long to fit into a headline.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

Shoes are real. Money is an end result.