The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

The most critical case in a corporation, especially a big one, is when everything goes well, when you have accomplished your objectives. When the temptation is to work twice as hard instead of saying, "We have accomplished our objectives, we have to think again."

Every success creates new opportunities. So does every failure.

The productivity of people requires continuous learning, as the Japanese have taught us. It requires adoption in the West of the specific Japanese Zen concept where one learns to do better what one already does well.

One cannot manage change. One can only be ahead of it.

Information is the manager's main tool, indeed the manager's capital, and it is he who must decide what information he needs and how to use it.

The computer, being a mechanical moron, can handle only quantifiable data.