The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information.

Not to innovate is the single largest reason for the decline of existing organizations. Not to know how to manage is the single largest reason for the failure of new ventures.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.

Every time you do something that is important, write down what you expect will happen.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.