The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

I have been saying for many years that we are using the word 'guru' only because 'charlatan' is too long to fit into a headline.

Leadership is all hype. We've had three great leaders in this century-Hitler, Stalin, and Mao.

Most executives have learned that what one postpones, one actually abandons ... timing is a most important element in the success of any effort. To do five years later what would have been smart to do five years earlier, is almost a sure recipe for frustration and failure.

Don't try to innovate for the future. Innovate for the present!

Here I am, fifty-eight, and I still don't know what I'm going to be when I grow up.

True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?"