The only things that evolve by themselves in an organization are disorder, friction and malperformance.

If you want it, measure it. If you can't measure it, forget it.

Leaders shouldn?t attach moral significance to their ideas: Do that, and you can?t compromise.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

I would hope that American managers-indeed, managers worldwide-continue to appreciate what I have been saying almost from day one: that management is so much more than exercising rank and privilege, that it is much more than "making deals." Management affects people and their lives.

Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.

There are no creeds in mathematics.