The only things that evolve by themselves in an organization are disorder, friction and malperformance.

Use feedback analysis to identify your strengths. Then go to work on improving your strengths. Identify and eliminate bad habits that hinder the full development of your strengths. Figure out what you should do and do it. Finally, decide what you should not do.

The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.

Effective people are not problem minded; they're opportunity-minded. They feed opportunities and starve problems. They think preventively.

People who need certainty are unlikely to make good entrepreneurs.

The postwar [WWII] GI Bill of Rights - and the enthusiastic response to it on the part of America's veterans - signaled the shift to the knowledge society. Future historians may consider it the most important event of the twentieth century. We are clearly in the midst of this transformation; indeed, if history is any guide, it will not be completed until 2010 or 2020. But already it has changed the political, economic and moral landscape of the world.

Working with people is difficult, but not impossible.