No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

Today knowledge has power. It controls access to opportunity and advancement.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

There's an enormous number of managers who have retired on the job.

Communism is evil. Its driving forces are the deadly sins of envy and hatred.

Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the organization.

The best plan is only a plan... unless it degerates into work.