No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.
Peter DruckerNo decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.
Peter DruckerManagement by objective works - if you know the objectives. Ninety percent of the time you don't.
Peter DruckerIf a government commission had worked on the horse, you would have the first horse that could operate its knee joint in both directions. The trouble is it couldn't have stood up.
Peter Drucker