Few relationships are as critical to the business enterprise as the relationship to the government. Managers have responsibility for this relationship as part of their responsibility to the enterprise itself. It is an area of social impact of the business. To a large extent the relationship to government results from what businesses do or fail to do.

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.

You can't manage what you don't measure.

Any time I have seen someone accomplishing something magnificent, they have been a monomaniac with a mission. A single-minded individual with a passion.

Economists talk about profit motive, but nothing motivates modern man more than a chance to avoid taxes!

Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.

All companies are service companies; some also manufacture products.