Few relationships are as critical to the business enterprise as the relationship to the government. Managers have responsibility for this relationship as part of their responsibility to the enterprise itself. It is an area of social impact of the business. To a large extent the relationship to government results from what businesses do or fail to do.

Efficiency is doing better what is already being done.

In most organizations, the bottleneck is at the top of the bottle.

The experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.

Not to innovate is the single largest reason for the decline of existing organizations. Not to know how to manage is the single largest reason for the failure of new ventures.

We have tried to substitute mass for purpose. We have tried to regain military potency of defense by making it gigantic, unwieldy, complex. It never works.

Knowledge has become the key resource of the world economy.