Few relationships are as critical to the business enterprise as the relationship to the government. Managers have responsibility for this relationship as part of their responsibility to the enterprise itself. It is an area of social impact of the business. To a large extent the relationship to government results from what businesses do or fail to do.

Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.

Adequacy is the enemy of excellence.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

Effective people are not problem minded; they're opportunity-minded. They feed opportunities and starve problems. They think preventively.

Every organization must be prepared to abandon everything it does to survive in the future.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.