You can't manage what you don't measure.

Making changes to better appeal to customer is INNOVATION.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

There are only two things in a business that make money - innovation and marketing, everything else is cost.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

The dilemma of modern society: the conflict between the need for capital formation at a high rate and the popular condemnation of interest and dividends as "unearned income" and "capitalist," if not as sinful and wicked.

Plans are worthless, but planning is invaluable.