You can't manage what you don't measure.

The productivity of people requires continuous learning, as the Japanese have taught us. It requires adoption in the West of the specific Japanese Zen concept where one learns to do better what one already does well.

Don't solve problems. Pursue opportunities.

Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.

There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Time is the scarcest resource.