All companies are service companies; some also manufacture products.

...because knowledge rapidly deteriorates unless it is used constantly, maintaining within an organization an activity that is used only intermittently guarantees incompetence.

The enterprise, by definition, must be capable of producing more or better than all the resources that comprise it.

Yet there is nothing more dangerous than to be premature in exploiting a change in perception.

The really important things are said over cocktails and are never done.

Every enterprise is learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.

Meetings are by definition a concession to deficient organization. For one either meets or one works.