Not to innovate is the single largest reason for the decline of existing organizations. Not to know how to manage is the single largest reason for the failure of new ventures.

To be effective, every knowledge worker, and especially every executive, therefore needs to dispose of time in fairly large chunks. To have small dribs and drabs of time at his disposal will not be sufficient even if the total is an impressive number of hours.

To satisfy the customer is the mission and purpose of every business.

Most innovators are successful to the extent to which they define risks and confine them.

Every few hundred years in Western history there occurs a sharp transformation. Within a few short decades, society - its worldview, its basic values, its social and political structures, its art, its key institutions - rearranges itself. We are currently living through such a time.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

Focus on opportunities, not problems.