What can I contribute that will significantly affect the performance and the results of the institution I serve?

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.

Yet there is nothing more dangerous than to be premature in exploiting a change in perception.

Many studies of research scientists have shown that achievement (at least below the genius level of an Einstein, Bohr, or a Planck) depends less on ability in doing research than on the courage to go after opportunity.

The monomaniac is unlikely to succeed. Most leave only their bleached bones in the roadless desert. But the rest of us, with our multiple interests instead of a single mission, are certain to fail and have no impact at all.

Time is the scarcest resource and unless it is managed nothing else can be managed.