What can I contribute that will significantly affect the performance and the results of the institution I serve?

Efficiency, which is doing things right, is irrelevant until you work on the right things.

Plans are only good intentions unless they immediately degenerate into hard work.

Adversarial power relationships only work if you never have to see or work with the bastards again.

The only industries that function well are the industries that take responsibility for training. The Japanese, you know, assume that when you first come to work you know absolutely nothing. School isn't preparation for work and never was.

The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.

The better a man is, the more mistakes he will make, for the more new things he will try. I would never promote to a top-level job a man who was not making mistakes...otherwise he is sure to be mediocre.