What can I contribute that will significantly affect the performance and the results of the institution I serve?

The customer rarely buys what the business thinks it sells him.

Rank does not confer privilege or give power. It imposes responsibility.

A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.

Knowledge is the source of Wealth. Applied to tasks we already know, it becomes Productivity. Applied to tasks that are new, it becomes Innovation.

Work is an extension of personality. It is achievement. It is one of the ways in which a person defines himself, measures his worth, and his humanity.

Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.