Marketing is the distinguishing, unique function of the business.

You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.

What's measured improves

Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.

Management by objective works - if you know the objectives. Ninety percent of the time you don't.

Today knowledge has power. It controls access to opportunity and advancement.

A manager's task is to make the strengths of people effective and their weakness irrelevant - and that applies fully as much to the manager's boss as it applies to the manager's subordinates.