Growth that adds volume without improving productivity is fat. Growth that diminishes productivity is cancer.

Results are obtained by exploiting opportunities, not by solving problems.

A business enterprise must continue beyond the lifetime of the individual or of the generation to be capable of producing its contributions to economy and to society.

We can't make people better by trying to eliminate their weaknesses, but we can help then perform better by building on their strengths.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.

Making changes to better appeal to customer is INNOVATION.