Growth that adds volume without improving productivity is fat. Growth that diminishes productivity is cancer.

The only thing we know about the future is that it will be different.

What's measured improves

To survive and succeed, every organization will have to turn itself into a change agent

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

I no longer think that learning how to manage people, especially subordinates, is the most important for executives to learn. I am teaching above all else, how to manage oneself.

One cannot hire a hand; the whole man always comes with it.