Growth that adds volume without improving productivity is fat. Growth that diminishes productivity is cancer.

The enterprise that does not innovate ages and declines. And in a period of rapid change such as the present, the decline will be fast.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Entrepreneurship is “risky” mainly because so few of the so-called entrepreneurs know what they are doing.

The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

Miracles are great, but they're so damn unpredictable.