One cannot hire a hand; the whole man always comes with it.
No one learns as much about a subject as one who is forced to teach it.
Once the facts are clear the decisions jump out at you.
Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
To improve communications, work not on the utter, but the recipient.
Morale in an organization does not mean that "people get along together"; the test is performance not conformance.