The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

Leadership is all about getting results.

The job of a professional manager is not to like people. It is not to change people. It is to put their strengths to work.

Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

To arrive at the definition of the problem he must begin by finding the 'critical factor'. This is the element (or elements) in the situation that has to be changed before anything else can be changed, moved, acted upon.

The better a man is the more mistakes will he make – for the more new things he will try.