The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

No single piece of macroeconomic advice given by the experts to their government has ever had the results predicted.

To survive and succeed, every organization will have to turn itself into a change agent

If a manager spends more than 10 percent of his time on "human relations" the group is probably too large.

In most organizations, the bottleneck is at the top of the bottle.

Strategic management is not a box of tricks or a bundle of techniques. It is analytical thinking and commitment of resources to action. But quantification alone is not planning. Some of the most important issues in strategic management cannot be quantified at all.

Doing the right thing is more important than doing the thing right.