Nothing is less productive than to make more efficient what should not be done at all.
Peter DruckerQuality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter DruckerMore business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.
Peter DruckerThe more successful the unit, the more difficult it is to make sure that the large company doesn't put the same expectations on it as it does for the rest of the company. When it's a new venture, whether it's outside or inside the business, it's a child. And you don't put a 40-pound pack on a 6-year-old's back when you take her hiking.
Peter Drucker