Strategic management is not a box of tricks or a bundle of techniques. It is analytical thinking and commitment of resources to action. But quantification alone is not planning. Some of the most important issues in strategic management cannot be quantified at all.

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.

The best way to predict the future is to create it.

Leadership is an achievement of trust.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Time is totally perishable and cannot be stored. Yesterday's time is gone forever, and will never come back. Time is always in short supply. There is no substitute for time. Everything requires time.

Making good decisions is a crucial skill at every level.