The individual is the central, rarest, most precious capital resource of our society.

No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

The most important thing in communication is hearing what isn't said.

Profit is not the purpose of a business, but rather the test of its validity

Important decisions are risky. They should be controversial. Acclamation means that nobody has done the homework.

Absolute size by itself is no indicator of success and achievement, let alone of managerial competence. Being the right size is.

If you can't measure it, you can't change it.