Do first things first, and second things not at all.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.

Leadership is not rank, privileges, title or money. It is responsibility.

The three most charismatic leaders in this century inflicted more suffering on the human race than almost any trio in history: Hitler, Stalin, and Mao. What matters is not the leader's charisma. What matters is the leader's mission.

In the managerial organization, the top people sit in judgment; in the innovative organization it is their job to encourage ideas, no matter how unripe or crude.

The most important thing in communication is hearing what isn't said.