Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter DruckerCharisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change
Peter DruckerNothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.
Peter DruckerTo succeed in this new world, we will have to learn, first, who we are. Few people, even highly successful people, can answer the questions, Do you know what you're good at? Do you know what you need to learn so that you get the full benefit of your strengths? Few have even asked themselves these questions.
Peter Drucker