Time is the scarcest resource and unless it is managed nothing else can be managed.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.

Tomorrow always arrives. It is always different. And even the mightiest company is in trouble if it has not worked on the future. Being surprised by what happens is a risk that even the largest and richest company cannot afford, and even the smallest business need not run.

Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes - it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm.

Education gives you neither experience nor wisdom.

It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.