Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

One can either work or meet. One cannot do both at the same time.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

Business has only two basic functions - marketing and innovation.

An established company which, in an age demanding innovation, is not able to innovation, is doomed to decline and extinction.

I have no interest in celebrities. If all the superrich disappeared, the world economy would not even notice. The superrich are irrelevant to the economy.

The honest work of yesterday has lost its social status, its social esteem.