Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

In todays economy, the most important resource is no longer labor, capital or land; it is knowledge

More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.

The leader sees leadership as responsibility rather than as rank and privilege.

Keep your eye on the task, not on yourself. The task matters, and you are a servant

One cannot manage change. One can only be ahead of it.

There's an enormous number of managers who have retired on the job.