Charisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change

Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.

The aim of marketing is to make selling superfluous.

Never underrate the boss! The boss may look illiterate. He may look stupid. But there is no risk at all in overrating a boss. If you underrate him he will bitterly resent it or impute to you the deficiency in brains and knowledge you imputed to him.

Every organization must be prepared to abandon everything it does to survive in the future.

To make the future demands courage. It demands work. But it also demands faith.

Managers are agents of transformation, converting the workforce in developed countries from one of manual workers to one of highly educated knowledge workers.