The greatest change in corporate culture - and the way business is being conducted - may be the accelerated growth of relationships based... on partnership.

The final test of greatness in a CEO is how well he chooses a successor and whether he can step aside and let the successor run the company.

People in any organization, including bureaucrats and politicians, are always attached to the obsolete; the obsolescent; the things that should have worked but didn't; the things that once were productive and no longer are.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

To survive and succeed, every organization will have to turn itself into a change agent

A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.