The greatest change in corporate culture - and the way business is being conducted - may be the accelerated growth of relationships based... on partnership.

The purpose of a business is to create a customer.

You cannot prevent a major catastrophe, but you can build an organization that is battle-ready, where people trust one another. In military training, the first rule is to instill soldiers with trust in their officers - because without trust, they won't fight.

Since we live in an age of innovation, a practical education must prepare a man for work that does not yet exist and cannot yet be clearly defined.

Rank does not confer privilege or give power. It imposes responsibility.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

Profit for a company is like oxygen for a person. If you don't have enough of it, you're out of the game. But if you think your life is about breathing, you're really missing something.