The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.
Peter DruckerThe most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question.
Peter Drucker