There's a sense of aliveness that comes from connection, shared experience. And you see it in every place. You see it when ball players jump up and down, gather at home plate, hugging, and it's not just because they're winning, it's that shared moment, that feeling of - we enter the world alone, we leave alone.

The portal into people's hearts is being interested in them.

Use state-of-the-heart technology online and offline to turn listeners into viral advocates and customers into raving fans.

Language is a more recent technology. Your body language, your eyes, your energy will come through to your audience before you even start speaking.

The arts tend to be more liberal. There tends to be more social relevance in the arts.

I think any new technology that helps connect and create social cohesion is great. But at the end of the day, you and I are analog creatures. We have to take 'oohs and aahs' and convert them to 0s and 1s and then convert them back to 'oohs and aahs.' Narratives that work in social networks are the exchange of stories that are told well.

Truth is a point of view, but authenticity can't be faked.