The gap between vision and current reality is also a source of energy. If there were no gap, there would be no need for any action to move towards the vision. We call this gap creative tension.

The systems perspective tells us that we must look beyond individual mistakes or bad luck to understand important problems.

The difference between a healthy group or organization and an unhealthy one lies in its members' awareness and ability to acknowledge their felt needs to conform.

In a sluggish system, aggressiveness produces instability. Either be patient or make the system more responsive.

The company-as-a-machine model fits how people think about and operate conventional companies. And, of course, it fits how people think about changing conventional companies: You have a broken company, and you need to change it, to fix it.

Knowledge is constructed, not transferred

The capacity of a human community to shape it's future.