We must define quality as conformance to specifications if we are to manage it.
Eliminating what is not wanted or needed is profitable in itself.
Selecting the right person for the right job is the largest part of coaching.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
When you're out of quality, you're out of business.
If we deliver on time, but the product has defects, we have not delivered on time.