Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
If we deliver on time, but the product has defects, we have not delivered on time.
Improving quality requires a culture change, not just a new diet.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
When you're out of quality, you're out of business.
We must define quality as conformance to specifications if we are to manage it.