We must define quality as conformance to specifications if we are to manage it.
It isn't what you find, it's what you do about what you find.
It is always cheaper to do the job right the first time.
Quality means conformance to requirements, not elegance.
Improving quality requires a culture change, not just a new diet.
The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.