Quality has to be caused, not controlled.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

When you're out of quality, you're out of business.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

A rule to live by: I won't use anything I can't explain in five minutes.

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

The cost of quality is the expense of doing things wrong.