Every company should work hard to obsolete its own product line - before its competitors do.

The best way to hold customers is to constantly figure out how to give them more for less.

It is no longer enough to satisfy your customers. You must delight them.

Every company that manufactures something is causing some damage either to the soil or water or air. Most companies treat these as externalities. But the growing movement of sustainability calls for companies to internalize these costs. Once companies do this, they will have a strong incentive to reduce their carbon footprint.

The successful salesperson cares first for the customer, second for the products.

Robots equipped with software can be designed to do repetitive jobs. All that you need in a factory is a set of dials, an expert, and a dog to keep the expert awake. We will be moving shortly to the next stage to robots with artificial intelligence who can "think."

Marketing is becoming a battle based on information than on sales power.