McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.
If my competitor were drowning I'd stick a hose in his mouth and turn on the water.
It requires a certain kind of mind to see beauty in a hamburger bun.
I guess to be an entrepreneur you have to have a large ego, enormous pride and an ability to inspire others to follow your lead.
If you have time to lean, you have time to clean.
Perfection is very difficult to achieve, and perfection was what I wanted in McDonald's. Everything else was secondary for me.