I was never much of a reader when I was a boy. Books bored me. I liked action. But I spent a lot of time thinking about things. I'd imagine all kinds of situations and how I would handle them.

Look after the customer and the business will take care of itself

If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.

You must perfect every fundamental of your business if you expect it to perform well.

Creativity is a highfalutin' word for the work I have to do between now and Tuesday.

When times are bad is when you want to build! Why wait for things to pick up so everything will cost more?

Are you green and growing or ripe and rotting?