Do not tolerate brilliant jerks. The cost to teamwork is too high.
Don't be afraid to change the model.
Our brand at Netflix is really focused on movies and TV shows.
Be brutally honest about the short term and optimistic and confident about the long term.
I watch mostly independent films.
Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.