Comparing Apple to Netflix is like comparing apples to oranges, especially if the oranges made so many mistakes that people stopped eating oranges and just went back to Blockbuster.

Not every show has to work equally well. It just has to work better than any competitor because then we can outbid for the content.

Be brutally honest about the short term and optimistic and confident about the long term.

When we think about online learning, it's such 'early days.' Bill Gates is a wildly smart insightful guy. Yet, even a guy as smart and insightful as that, 30 years ago can say things like,'Who's every going to need more than 640K of memory?'

Interactivity and a better experience aren't always the same thing.

If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.

In fact, technology has been the story of human progress from as long back as we know. In 100 years people will look back on now and say, 'That was the Internet Age.' And computers will be seen as a mere ingredient to the Internet Age.