Be brutally honest about the short term and optimistic and confident about the long term.

Be big, fast and flexible.

Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.

I've worked very hard, but my life's always been fun.

But it may be one of our best markets in the long term because when the Japanese society embraces a brand it is a very deep connection, so we're willing to make that investment knowing that it's not the quick route to success that might be in other countries.

When we think about online learning, it's such 'early days.' Bill Gates is a wildly smart insightful guy. Yet, even a guy as smart and insightful as that, 30 years ago can say things like,'Who's every going to need more than 640K of memory?'

I learned the value of focus. I learned it is better to do one product well than two products in a mediocre way.