Interactivity is a big part of video games, which have been a big part of entertainment for 20 years. That's what we think of as a 'lean-forward' type of entertainment. It's much more intense. But TV is more of a 'lean-back' entertainment - so the big improvement there is on-demand, because it conforms to your schedule.

The Costa Rican government is prioritizing laying fiber optic over paving roads. Costa Rica is trying to become one of the Internet societies. This is happening throughout the world.

Stone Age. Bronze Age. Iron Age. We define entire epics of humanity by the technology they use.

If you look at cable networks, they almost always start licensing content wherever they can, so they can build a subscriber base. But then they start doing their own content; it's a pretty well-trodden path.

The best managers figure out how to get great outcomes by setting the appropriate context, rather than by trying to control their people.

What's got me excited about the education space is the growth of the Internet over the next 10, 20, 30 years.

Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.