In the long term, you have to believe that movies and TV shows will be like the opera and the novel, pretty nichey businesses.

If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.

Be big, fast and flexible.

It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.

The best managers figure out how to get great outcomes by setting the appropriate context, rather than by trying to control their people.

I've worked very hard, but my life's always been fun.

In the U.S., HBO is a very aggressive service.