If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.

The best managers figure out how to get great outcomes by setting the appropriate context, rather than by trying to control their people.

Something will eventually replace the Internet. But it's hard to know what and when it will happen.

I think there will be 20 years of evolution from linear broadcast to internet television.

On the Internet you get continuous innovation, so every year the streams are a little better.

I hate the photo shoots. I hate all that stuff.

Comparing Apple to Netflix is like comparing apples to oranges, especially if the oranges made so many mistakes that people stopped eating oranges and just went back to Blockbuster.