If people are jumping down people's throats all the time, in the end, they'll just shrivel up like a flower shrivels up that's not watered.

When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.

If you offer people a decent service, if you give them you know Internet access, if their phones are not cut off on the trains, you know if you have plugs where they can plug in their computers, and if you have a smiling, cheerful staff; and if you can travel really quickly, then you can make a success out of the rail business.

Sometimes miracles come in pairs.

Quality brands never go bankrupt.

I never set out to be a businessman

If somebody offers you an amazing opportunity but you are not sure you can do it, say yes-then learn how to do it later!