About 40 percent of my time is spent on social issues and building new organizations, more for the benefit of the climate or health issues.

Entrepreneursh ip is not about getting one over on the customer. It’s not about working on your own. It’s not about looking out for number one. It’s not necessarily about making a lot of money. It is absolutely not about letting work take over your life. On the contrary, it’s about turning what excites you in life into capital, so that you can do more of it and move forward with it.

I've never sued anybody, though there have been one or two occasions I've wanted to strangle one or two people.

In Africa, villagers look up to elders; they are the moral voice of their community.

If you don't make bold moves, the world doesn't move forward.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

I'm not superstitious. I don't really believe in star signs, sorry, or superstitions.