The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

I also know, as an entrepreneur myself, you face new obstacles every day and you need to have the perseverance to see them through.

Every success story is a tale of constant adaption, revision and change.

If you can make peoples lives a lot better, you've got a really good business.

I'd like to see the government back a programme of research into the medical properties of cannabis and I do not object to its responsible use as a recreational relaxant.

I believe that drudgery and clock-watching are a terrible betrayal of that universal, inborn entrepreneurial spirit.

I want Virgin to be as well-known around the world as Coca-Cola.