The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

If you want to be a Millionaire, start with a billion dollars and launch a new airline.

We've always had a pretty competitive and pretty ferocious battle with British Airways... It's lasted now about 14 years, and we're very pleased to have survived it.

Business is what concerns us. If you care about something enough to do something about it, you're in business

Throwing yourself into a job you enjoy is one of the life's greatest pleasures!

Innovation happens when people are given the freedom to ask questions and the resources and power to find the answers.

If you want milk, don't sit on a stool in the middle of a field in the hope that a cow will back up to you.