I believe in benevolent dictatorship provided I am the dictator.

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Sometimes I do wake up in the mornings and feel like I've just had the most incredible dream. I've just dreamt my life

Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your future.

I felt uneasy about making the rapid decisions I have always made, and wondered whether every decision should be formally ratified and minuted at a board meeting.

Train people well enough so they can leave, treat them well enough so they don't want to.

The best lessons are usually learned from failure. You musn't beat yourself up if you fail - just pick yourself up, learn as much as you can from the experience and get on with the next challenge...The brave may not live forever, but the cautious never live at all.