I believe in benevolent dictatorship provided I am the dictator.

You shouldn't be looking for people slipping up, you should be looking for all the good things people do and praising those.

Travel the world and meet people. I've been fortunate enough to see so much of the world, and being able to do so has brought me so many wonderful friends and experiences. There is no better way to learn than exploring new places.

Meet regularly with your business team and brainstorm. Intricate business problems are mostly resolved at brainstorming sessions.

Anyone who makes an effort at whatever they hope to accomplish can, and will, seriously improve their chances of succeeding.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

I enjoy the company of other people. That's where I get most of my satisfaction from