If you look after your staff, they'll look after your customers. It's that simple.

When I was young, every time I criticized someone, my mother would stand me in front of the mirror and say: 'The flaws you see in others are actually a reflection of yourself.' That taught me to pay close attention when I looked at others.

Any successful entrepreneur knows that time is more valuable than money itself.

Throughout my business life I have always tried to keep on top of costs and protect the downside risk as much possible. The Virgin Group has survived only because we have always kept tight control of our cash. But, likewise, I also know that sometimes it is essential to break these rules and spend lavishly.

I think it's important we continue to find new ways for start-up businesses to get access to funding, mentorship and business advice.

Focus on your business strengths and keep its weaknesses away from the competition or public.

By nature I am curious about life, and this extends to my business.