The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

We believe that within five years, 96 percent of British consumers will have access to the Internet, whether it be through a personal computer, a set-top box or a mobile phone.

The Earth cannot wait 60 years. I want a future for my children and my children's children. The clock is ticking.

There is no planet B. We have to take care of the one we have

It's incredible to get people to turn out right in the middle of no where.

You never know with these things when you're trying something new what can happen. This is all experimental.