The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personality.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

We're going where no one has gone before. There's no model to follow, nothing to copy. That is what makes this so exciting.

Two heads are definitely better than one and by sourcing ideas from each other, you have a better chance of coming up with a strategy that will allow your business to overcome a setback or challenge.

However small a company, its founders should try to expand people's opportunities and choices.

Whether we're fighting climate change or going to space, everything is moved forward by computers, and we don't have enough people who can code

I think entrepreneurship is our natural state--a big adult word that probably boils down to something much more obvious like playfulness.