I just love every minute of my life. I love the variety. Every minute of every day I'm meeting fascinating new people, learning and working with wonderful teams of people creating wonderful things.

If you offer people a decent service, if you give them you know Internet access, if their phones are not cut off on the trains, you know if you have plugs where they can plug in their computers, and if you have a smiling, cheerful staff; and if you can travel really quickly, then you can make a success out of the rail business.

We've all got to do everything we can to avoid conflicts.

There are quite a few things I've done that even I thought might have been one step too far. But if you are willing to make a fool of yourself and make people smile, as long as you do it with a sense of fun, you can get away with it.

You shouldn't be looking for people slipping up, you should be looking for all the good things people do and praising those.

[If] man creates the problem, surely man can solve it.

My definition of success? The more you are actively and practically engaged, the more successful you will feel.