Most skills can be learned, but it is difficult to train people on their personality.

Making the extra effort to say thanks in a genuine, personal manner goes a long way. It is pleasurable to do, and it encourages more of the same good behavior.

Flowers flourish when they're watered, and shrivel up when they're not. People are no different. The best leaders are the ones who look for the best in people.

It's better to say nothing than spend 1,000 words or an hour speech saying nothing. Get to the point.

I have always lived my life by making lists: lists of people to call, lists of ideas, lists of companies to set up, lists of people who can make things happen. Each day I work through these lists, and that sequence of calls propels me forward.

I have had fun running all of the Virgin businesses, so I never see a setback as a bad experience; it is just a learning curve.

I have learnt so much over my 40 years of business which would have been valuable to me when I was younger.