Over the years I have found one of my best strengths is my ability to recognise talent and trust them.

With all my employees, I listen to them, trust in them, believe in them, respect them and let them have a go! I never believe I know better than they do and have been fortunate over the years to build up a very strong management team whom I can trust and take advice from.

I love stirring the pot. I love giving big companies a run for their money - especially if they're offering expensive, poor-quality products.

Two bricklayers work side by side. The first lays bricks. The second builds magnificent cathedrals. Think small vs. think big.

People flourish if they’re praised.

My mother always taught me never to look back in regret but to move on to the next thing. The amount of time people waste dwelling on failures rather than putting that energy into another project, always amazes me. I have fun running all the Virgin businesses-so a setback is never a bad experience, just a learning curve.

Commitment is not letting people down. That's very important in life.