Over the years I have found one of my best strengths is my ability to recognise talent and trust them.

Screwing business as usual fundamentally recognises that doing good is good for business.

Set impossible challenges. Then catch up with them.

The funny thing is people won't let me pay for things. I'll be in a restaurant and the manager will say, 'Oh no, it's on the house.'

And obviously, from our own personal point of view, the principal challenge is a personal challenge.

You shouldn't be looking for people slipping up, you should be looking for all the good things people do and praising those.

Remember the to-do list but don't forget the to-be list.