If family or friends are unwell or ill - it's perhaps the only thing that really can make one feel vulnerable.

I've been very lucky. I come from a very close family. I'm also in a relationship that's been really good. Lasted a long time. We've got wonderful kids from that relationship, and they've had the benefit of being together. It's fantastic to have that sort of togetherness. It's a rarity these days.

You shouldn't be looking for people slipping up, you should be looking for all the good things people do and praising those.

Early on in your career, find someone better than yourself to run the business on a day-to-day basis. Remove yourself, maybe even from the building, and from the nitty-gritty. That way, you're going to be able to see the bigger picture and think of new areas to go into.

Whether your sport of choice is running, cycling, kite surfing, etc. start moving and stay moving! It will give you energy and help you stay young.

Happiness is the secret ingredient for successful businesses. If you have a happy company it will be invincible.

I believe a great company, whether improving a sector or creating a new one, needs to have an excellent product or service at its core; needs strong management to execute the plan and a good brand to give it the edge over its competitors. Providing quality service, combined with value for money and in an innovative way ensures you offer real value - and finally to be responsible to society and the planet.