Purpose is not an add-on, it’s not an initiative. It is a culture change and it never finishes

Don't bother doing something unless you're radically different from the competition.

Ideally, since 80 percent of your life is spent working, you should start your business around something that is a passion of yours

Life can seem rather unreal at times. Alive and well and loving one day. No longer there the next.

Respect is how to treat everyone, not just those you want to impress.

It's far more difficult being a small-business owner starting a business than it is for me with thousands of people working for us and 400 companies. Building a business from scratch is 24 hours, 7 days a week, divorces, it's difficult to hold your family life together, it's bloody hard work and only one word really matters - and that's surviving.

If something can't be explained on the back of an envelope, it's rubbish.