Fantasizing about the future is one of my favorite pastimes.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.

There is no planet B. We have to take care of the one we have

Conflicts often stem from a couple of leaders on both sides that are badly brought up. They'd rather go to war than compromise. And in business, you're competing with other companies all the time, but you don't end up going to war with each other.

I always tell other people to protect against the downside, and not risk roughing on new ventures, but I never stuck to that rule myself.

Please don’t get hung up on this question of whether you need to have experience in an industry before you launch your startup.

If you follow your dreams and spend your life doing what brings you joy, you are more likely to find success